This document explains how paying for AiSynth works. The studio at https://aisynth.cloud is operated by SOKERENA UAB (company code 308066941, Laisvės pr. 60, LT-05120 Vilnius, Lithuania). It forms part of the Terms of Use and should be read alongside the Refund & Cancellation Policy.
1. Power tokens
AiSynth is prepaid in power tokens. You pick a pack from the Pricing page, the tokens are credited to your balance, and every dispatched pass reserves an estimated cost up front, debits what is actually spent as its steps settle, and releases the unused portion back to your balance when the pass ends. Every reserve, debit, release and top-up is written to an append-only ledger showing the balance after the movement, so what you have been billed for is always traceable to a specific pass. There is no subscription, no automatic renewal, no per-seat fee and no recurring charge — you top up when you decide to, or not at all. Certain packs include additional bonus tokens, which have no cash value and are not separately refundable.
2. Prices, currency and taxes
Prices are shown on the Pricing page in EUR. If your card is issued in another currency, your card scheme or bank performs the conversion at its own rate and may add fees that are outside our control. EU VAT and any other applicable indirect taxes are added at checkout in accordance with the place-of-supply rules for digital services. Business customers in the European Union may supply a valid VAT identifier so that the reverse-charge mechanism or the relevant exemption is applied.
3. Ways to pay
Depending on your country and the provider handling your checkout, AiSynth accepts the payment methods shown on the checkout screen — typically major credit and debit cards (Visa, Mastercard and other schemes) and digital wallets such as Apple Pay and Google Pay where these are supported. The available methods on any given day are listed at checkout.
4. Who processes the payment
Payments are carried out by third-party payment service providers, whose identities appear on the checkout screen and on your receipt. Those providers act as separate controllers for the payment data they handle. AiSynth never sees or stores your full card number — the studio receives only limited transaction metadata (a transaction reference, the last four digits, the card brand and the settlement amount), which is what we need to issue receipts, keep accounting records and investigate any disputes. The payment transaction itself is governed by the provider’s own terms and privacy notice.
5. Charge and delivery
The charge is initiated when you confirm the purchase. Once payment authorisation is complete — including any Strong Customer Authentication step (3-D Secure) required by PSD2 — the power tokens are written to your balance and become immediately available to be reserved by a pass. If authorisation fails, no tokens are added. If authorisation succeeds but the tokens do not appear, please write to us with the transaction reference before trying again, so we can reconcile the payment against the ledger and either credit the tokens or ask the provider to reverse the charge.
6. Provider keys and connected accounts
AiSynth bills you only for platform power tokens. The usage costs, quotas or overage charges that come from the AI providers whose API keys you attach — Anthropic, OpenAI, Google Gemini, xAI, any OpenAI-compatible endpoint — and from the connector services your patches call on (Slack, Telegram, Resend, webhooks, HTTP, and the like), are billed to you directly by those providers under their own terms. They are not part of your AiSynth invoice. Manage those accounts and their limits on your side.
7. Declines, holds and duplicates
A declined payment does not capture funds, but your bank may show a short-lived authorisation hold that clears on its own schedule. If a charge appears on your statement without the corresponding tokens on your balance, do not retry the purchase — write to [email protected] with the transaction reference and we will investigate.
8. Card data security
Card data is captured by our payment provider’s PCI-DSS compliant infrastructure and does not touch our servers in full. Only the reduced transaction metadata described above reaches AiSynth.
9. Receipts and invoices
A receipt is emailed for every successful purchase and stored in your account. On request we can reissue an invoice showing your business details, VAT identifier where relevant and the transaction reference. Please raise invoice-detail changes within a reasonable time — once an accounting period has closed, reissuing may not always be possible.
10. Fraud, abuse and sanctions
Purchases are screened for signals that suggest fraud, chargeback abuse or coordinated misuse. Where the risk crosses a threshold, a purchase may be blocked at checkout, a transaction held for manual review, or an account paused pending investigation. AiSynth does not knowingly accept payments from — and cannot supply the studio to — individuals or entities on EU, UK, US or UN sanctions lists, or those located in embargoed jurisdictions. If a purchase is flagged in error, please contact us with the transaction reference so we can look into it.
11. Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback with your bank — most disputes are resolved quickly by direct exchange. Opening a chargeback before we have had a fair opportunity to review may lead us to pause the account while the payment provider investigates, and, where a chargeback is decided against a purchase whose tokens had already been credited, we may deduct the equivalent tokens from your balance.
12. Billing contact
For any billing question — a missing receipt, an incorrect invoice detail, a duplicate charge, a payment that did not go through — write to [email protected] with the transaction reference. Response targets are set out in the SLA.
Contact
SOKERENA UAB · Company code 308066941 · Laisvės pr. 60, LT-05120 Vilnius, Lithuania · +370 666 11579 · [email protected]
