This policy governs purchases of power tokens on AiSynth (https://aisynth.cloud), operated by SOKERENA UAB. It forms part of the Terms of Use.
What you are buying
AiSynth sells power tokens in one-off top-ups. There is no subscription, no automatic renewal and no recurring charge — you buy a pack, we credit it to your balance, and your passes spend it down until you decide to top up again. Some packs include additional bonus tokens; these have no cash value and cannot themselves be refunded. Delivered tokens are digital content that becomes available for use as soon as your balance is credited.
The 14-day right of withdrawal (EU consumers)
Under EU consumer law, a consumer normally has fourteen days from the day of purchase to withdraw from an online purchase. For digital content, that right ends as soon as supply begins — provided that at checkout you (a) expressly agree that supply may start immediately and (b) acknowledge that by doing so you lose the right of withdrawal. Because tokens are usable the moment they hit your balance, the right of withdrawal ends once you start spending them. If you have topped up but have not yet spent any of the newly added tokens and are still within the fourteen-day window, email [email protected] and we will refund that top-up in full.
Tokens and the ledger
Because top-ups are one-off, there is nothing to cancel in the subscription sense. Once purchased, tokens are non-refundable except under the withdrawal right described above or the fault-based cases described below. Tokens that have already been debited from your balance for completed passes cannot be refunded. Every reservation, debit, release and top-up is recorded on our append-only ledger together with the balance after it — the ledger is the authoritative record for any refund claim.
Failed passes and when we refund
When a pass starts, the estimated cost is reserved from your balance. If the pass fails, the whole reservation is released automatically — failed passes cost nothing and there is nothing to refund. On top of that, we will refund or credit tokens in the following situations: (i) a fault on our side consumed or blocked them; (ii) a charge is duplicated, incorrectly calculated or otherwise clearly wrong; (iii) you notify us of an accidental top-up before any of it has been spent. If the digital content or service you receive is defective or does not match the description, your mandatory rights under EU and Lithuania consumer law continue to apply, on top of anything in this policy.
How refunds are paid
Approved refunds are returned to the original payment method, normally within fourteen days of approval — the exact timing depends on the payment provider and card scheme. With your agreement, we may credit the equivalent value back to your token balance instead of returning money.
Enterprise and custom agreements
If we have signed a separate Enterprise or custom agreement with you, the commercial and refund terms of that agreement take precedence over this policy wherever the two differ.
Contact
Refund enquiries and withdrawal requests: [email protected].
SOKERENA UAB · Company code 308066941 · Laisvės pr. 60, LT-05120 Vilnius, Lithuania · +370 666 11579 · [email protected]
EU consumers may also refer an unresolved dispute to Lithuania's State Consumer Rights Protection Authority (VVTAT, https://vvtat.lt), or to the European Consumer Centres Network (ECC-Net) in their country of residence.
